1. NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.remedio.co.in/company/privacy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by Remedio. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Remedio in connection with your visit to the Website and your use of the Services (as defined below).
The Agreement applies to you whether you are –
i. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
ii. A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
iii. Otherwise a user of the Website (“you” or “User”).
This Agreement applies to those services made available by Remedio on the Website, which are offered free of charge to the Users (“Services”), including the following:
i. For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
ii. For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Remedio, and (iii) to make appointments with Practitioners.
The Services may change from time to time, at the sole discretion of Remedio, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at https://remedio.co.in/contact/.
By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of Remedio.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
i. the Indian Contract Act, 1872,
ii. the (Indian) Information Technology Act, 2000, and
iii. the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
2. CONDITION OF USE
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Remedio that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
3. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS
The terms in this Clause 3 are applicable only to Users other than Practitioners.
a) END-USER ACCOUNT AND DATA PRIVACY
- The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.
- Remedio may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of Remedio’s services and to build new services.
- The Website allows Remedio to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.
- Remedio shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Remedio or to any other person acting on behalf of Remedio.
- The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Remedio of any actual or suspected unauthorized use of the User’s account or password. Although Remedio will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Remedio or such other parties as the case may be, due to any unauthorized use of your account.
- If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Remedio has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Remedio has the right to discontinue the Services to the User at its sole discretion.
- Remedio may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
- Against every Practitioner listed in Remedio.co.in, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Remedio, and the records of such calls are recorded and stored in Remedio’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by Remedio for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to you by Remedio should be used only for appointment and booking purposes, and not for consultation on health-related issues. Remedio accepts no liability if the call facility is not used in accordance with the foregoing. Remedio may also choose to not use this facility and show the practitioner’s direct number. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, Remedio reserves the right to not provide the Services for which such personal information is sought.
b) RELEVANCE ALGORITHM
Remedio’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Remedio. Remedio will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. Remedio in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
c) LISTING CONTENT AND DISSEMINATING INFORMATION
- Remedio collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. Remedio takes reasonable efforts to ensure that such information is updated at frequent intervals. Although Remedio screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
- The Services provided by Remedio or any of its licensors or service providers are provided on an “as is” and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Remedio does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. Remedio does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Remedio disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Remedio or any User in relation to any User or services provided by such User.
- The Website may be linked to the website of third parties, affiliates and business partners. Remedio has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Remedio endorses the linked site. User may use the links and these services at User’s own risk.
d) CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
- The contents listed on the Website are (i) User generated content, or (ii) belong to Remedio. The information that is collected by Remedio directly or indirectly from the End- Users and the Practitioners shall belong to Remedio. Copying of the copyrighted content published by Remedio on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Remedio reserves its rights under applicable law accordingly.